👋 Hi, I am Riza Maulana
I'm a
technical support!
I have 4+ years experience as a technical support
specializing in WordPress & SAAS business company
specializing in WordPress & SAAS business company
Work Experience
Niagahoster/ Hostinger
Oct 2019 - Mar 2021
Yogyakarta, Indonesia
Hybrid
Niagahoster is a web hosting service provider it is part of Hostinger International Ltd. My responsibilities:
-Communicate with Customers via live chat and email.
-Assist Customers with exact guidance and resolutions.
-Going the extra mile for each Customer is part of the job.
-Focus on the Customer’s success by offering additional services, tools, and products.
-Response and check abuse of service (spam/phishing).
-Achieving KPI and OKR each months
-Communicate with Customers via live chat and email.
-Assist Customers with exact guidance and resolutions.
-Going the extra mile for each Customer is part of the job.
-Focus on the Customer’s success by offering additional services, tools, and products.
-Response and check abuse of service (spam/phishing).
-Achieving KPI and OKR each months
Work Experience
Visual Composer
Mar 2021 - Sep 2022
Riga, Latvia
Fully Remote
Visual Composer & WPBakery is a live frontend drag and drop editor for WordPress that allows you to design pages and manage content. My responsibilities:
-Serving the customer through email and live chat, and also Facebook Group.
-Troubleshooting client's website using Visual Composer plugin.
-Troubleshooting client's website using WPBakery Page Builder plugin.
-Focus on the Customer’s success by asking for a review on WordPress.org
-Help the developers team with QA bugs, feature requests, and releases.
-Writing documentation on the help center and keeping it evergreen.
-Serving the customer through email and live chat, and also Facebook Group.
-Troubleshooting client's website using Visual Composer plugin.
-Troubleshooting client's website using WPBakery Page Builder plugin.
-Focus on the Customer’s success by asking for a review on WordPress.org
-Help the developers team with QA bugs, feature requests, and releases.
-Writing documentation on the help center and keeping it evergreen.
Work Experience
PublishPress
Sep 2022 - Present
Florida, United States
Fully Remote
PublishPress develops powerful WordPress plugins that allow over 250,000 WordPress sites to manage their content. We have 9 plugins to support our users with focus of publishers.
What my client say about me?
Riza always provides excellent work and goes above and beyond on his designs and word press creating. Our landing page looks fantastic and riza completed all edits within 24 hours, plus was more than happy to make changes as I was indecisive on the images. Thanks Riza for all your hard work for our team
Quickly resolved the issues we had with the website
Very talented web professional using wordpress related technologies
Riza is one of the best freelancer's I have ever had working for me. He helped me so much with my websites and was able to fix problems that others were not able to. I highly recommend him and will be using him again
Riza is a very responsible and hard-working freelancer. Quality of work is outstanding. Availability and communication level made our cooperation especially productive and smooth. Will be offering more work soon
Riza did a very good job. I had a very annoying bug and immediately after hiring he starting working. Very happy I connected with him.
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