👋 Hi, I am Riza Maulana

I'm a
technical support!

I have 4+ years experience as a technical support
specializing in WordPress & SAAS business company
Work Experience

Niagahoster / Hostinger Indonesia

Oct 2019 - Mar 2021
Yogyakarta, Indonesia
Niagahoster is a web hosting service provider that was founded in 2013 and it is part of Hostinger International Ltd. Headquartered in Yogyakarta, Niagahoster is part of Hostinger International has served more than 29 million customers in 178 countries. More specifically, I:

-Communicate with Customers via live chat and email.
-Assist Customers with exact guidance and resolutions.
-Going the extra mile for each Customer is part of the job.
-Focus on the Customer’s success by offering additional services, tools, and products.
-Response and check abuse of service (spam/phishing).
-Achieving KPI and OKR each months
Work Experience

Visual Composer/ WPBakery Page Builder

Mar 2021 - Sep 2022
Riga, Latvia (Remote)
Visual Composer Website Builder is a live frontend drag and drop editor for WordPress that allows you to design pages and manage content. I also support WPBakery Page Builder which is also maintained by the same company. More specifically, I:

-Serving the customer through email and live chat, and also Facebook Group.
-Troubleshooting client's website using Visual Composer plugin.
-Troubleshooting client's website using WPBakery Page Builder plugin.
-Focus on the Customer’s success by asking for a review on WordPress.org
-Help the developers team with QA bugs, feature requests, and releases.
-Writing documentation on the help center and keeping it evergreen.
Work Experience

PublishPress

Sep 2022 - Present
Florida, United States (Remote)
PublishPress develops powerful publishing tools that allow over 250,000 WordPress sites to manage their content. It has many plugins, they are:
- PublishPress Authors: allows you to have multiple authors and author box
- PublishPress Blocks: give you more control over the WordPress block editor
- PublishPress Capabilities: best plugin to control access to your content or media
- PublishPress Checklist: define a task that must be completed before publishing
- PublishPress Future: allow you to add expiration data on a post
- PublishPress: organize and schedule content with a calendar and notification
- PublishPress Permissions: plugin for advance WordPress permissions
- PublishPress Revisions: allow you to approve, moderate and schedule revisions
- PublishPress Series: allow you to collect WordPress content together into a series.

What my client say about me?

Riza always provides excellent work and goes above and beyond on his designs and word press creating. Our landing page looks fantastic and riza completed all edits within 24 hours, plus was more than happy to make changes as I was indecisive on the images. Thanks Riza for all your hard work for our team
Dash
Owner @ Australian Marketing
Riza is one of the best freelancer's I have ever had working for me. He helped me so much with my websites and was able to fix problems that others were not able to. I highly recommend him and will be using him again
Alicia
Owner @ Feedthatblonde
Riza is a very responsible and hard-working freelancer. Quality of work is outstanding. Availability and communication level made our cooperation especially productive and smooth. Will be offering more work soon
Dmytro
Marketing @ Devallar
Riza did a very good job. I had a very annoying bug and immediately after hiring he starting working. Very happy I connected with him.
Gary
Owner @ GW
Quickly resolved the issues we had with the website
Premvir
Director @ Fintark Limited
Very talented web professional using wordpress related technologies
Lary
CEO @ Bumpy Road Studios & Marketing, LLC.

Let's get in touch!

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Or you can also contact me on me@rizamaulana.com